Privacy Policy – filslot Online Casino

1. Introduction and Scope

This Privacy Policy ("Policy") describes how filslot ("the Company," "we," "us," or "our"), operator of the online casino platform at filslot.net, collects, processes, stores, discloses, and protects personal information about registered Players and visitors ("you" or "your"). This Policy applies to all personal data processed in connection with your use of the filslot platform, including during account registration, identity verification, gameplay, financial transactions, and customer support interactions.

filslot is committed to protecting the privacy and security of your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC). By registering a filslot account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein.

2. Personal Information We Collect

filslot collects personal information through several channels, including information you provide directly, information collected automatically through your use of the Platform, and information received from third parties. The categories of personal information we collect include:

2.1 Information You Provide Directly

• Identity Data: Full legal name, date of birth, gender, and nationality;
• Contact Data: Email address, Philippine mobile number, and residential address;
• Identification Documents: Copies of government-issued Philippine ID (PhilSys, driver's license, UMID, SSS, or passport) submitted for KYC verification;
• Financial Data: GCash account number, Maya account details, bank account information, and transaction records;
• Account Credentials: Username and hashed password (we do not store your password in readable form);
• Communications: Messages sent to filslot support, including live chat transcripts and email correspondence.

2.2 Information Collected Automatically

• Usage Data: Game session records, betting history, login timestamps, pages visited, and features used on the filslot platform;
• Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network information;
• Cookies and Tracking: Session cookies, preference cookies, and analytics data (see Section 9 for cookie details).

2.3 Information from Third Parties

• Identity verification results from our KYC and document verification service partners;
• Payment verification data from GCash, Maya, and banking partners;
• Fraud detection and anti-money laundering screening results from compliance service providers.

3. Legal Basis and Purposes of Processing

filslot processes your personal information on the following legal bases under the Data Privacy Act:

• Contract Performance: Processing necessary to fulfil our obligations to you as a registered filslot player, including account management, game delivery, processing deposits and withdrawals, and providing customer support;
• Legal Obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, tax regulations, and other applicable Philippine law, including identity verification, transaction monitoring, and regulatory reporting;
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where you have provided explicit consent, which you may withdraw at any time by contacting filslot support or updating your account preferences.

4. How We Use Your Personal Information

filslot uses your personal information for the following purposes:

• Creating and managing your filslot account, including identity verification and KYC compliance;
• Processing deposits, withdrawals, and bonus transactions in Philippine Pesos via GCash, Maya, and other supported payment methods;
• Delivering the games and services available on the filslot platform and personalising your experience;
• Detecting and preventing fraud, money laundering, cheating, bonus abuse, and other prohibited activities;
• Monitoring gameplay in connection with responsible gaming obligations and self-exclusion enforcement;
• Communicating with you about your account, transactions, security alerts, and platform updates;
• Sending promotional communications and offers where you have consented to receive them;
• Complying with PAGCOR requirements, AMLA reporting obligations, and NPC data privacy regulations;
• Analysing platform usage to improve the quality and performance of filslot's products and services.

5. Disclosure of Personal Information

filslot does not sell your personal data. We may share your personal information with the following categories of recipients, strictly as necessary:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), and law enforcement agencies, where disclosure is required by law or legal process;
• KYC and Compliance Partners: Identity verification and fraud screening service providers who process data on our behalf under contractual data processing agreements;
• Payment Processors: GCash (Mynt), Maya, BPI, BDO, Metrobank, and other payment infrastructure providers, limited to data necessary to process your transactions;
• Game Providers: Licensed third-party game studios whose games are accessible through the filslot platform, limited to anonymised session data necessary for game delivery and audit;
• Technology and Hosting Providers: Cloud hosting, database, and security infrastructure providers operating under data processing agreements that require compliance with Philippine data privacy standards;
• Professional Advisers: Legal, accounting, and auditing firms, subject to professional confidentiality obligations.

Any third party receiving personal data from filslot is contractually required to maintain appropriate technical and organizational security measures and to process such data only as instructed by filslot.

6. Data Retention

filslot retains your personal information for as long as your account remains active and for such periods thereafter as required by applicable law or regulatory obligation. Key retention periods include:

• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, as required under AMLA regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, per AMLA and BIR requirements;
• Game Session Records: Retained for a minimum of two (2) years for dispute resolution and PAGCOR audit purposes;
• Self-Exclusion Records: Retained indefinitely to prevent circumvention of self-exclusion by re-registration;
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with filslot's data retention schedule.

7. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by filslot:

• Right to Access: The right to obtain confirmation of whether filslot holds personal data about you and to receive a copy of that data;
• Right to Correction: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of personal data that is no longer necessary for the purpose for which it was collected, subject to legal retention obligations;
• Right to Object: The right to object to processing of your personal data for direct marketing purposes or processing based on legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact filslot's Data Protection Officer at [email protected]. filslot will respond to your request within thirty (30) days. Some rights may be subject to limitations where compliance with legal obligations or protection of third-party rights requires continued processing.

8. Data Security

filslot implements technical and organisational measures designed to protect your personal information against unauthorised access, disclosure, alteration, and destruction. These measures include:

• TLS encryption for all data transmitted between your device and the filslot platform;
• Encryption at rest for sensitive personal data and financial information stored in filslot's databases;
• Password hashing using industry-standard algorithms (bcrypt) — filslot cannot retrieve your password, only reset it;
• Access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing of the filslot platform;
• Multi-factor authentication requirements for internal administrative access to production systems.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. filslot cannot guarantee absolute security but commits to notifying you and the NPC promptly in the event of a personal data breach likely to result in a risk to your rights and freedoms.

9. Cookies and Tracking Technologies

filslot uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly Necessary Cookies: Required for the operation of the Platform, including maintaining your login session and security tokens. These cannot be disabled;
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your filslot experience;
• Analytics Cookies: Used to collect aggregated, anonymised data about how Players use the filslot platform, enabling us to improve functionality and performance. No personally identifiable information is transmitted to analytics providers;
• Session Security Cookies: Used to detect and prevent session hijacking and CSRF attacks on your filslot account.

You may manage cookie preferences through your browser settings. Disabling functional or analytics cookies will not prevent you from using the filslot platform but may affect certain personalisation features.

10. Children's Privacy

The filslot platform is strictly for adults aged 21 years and above, in accordance with PAGCOR regulations. filslot does not knowingly collect personal information from individuals under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided personal information to filslot, we will immediately close the account, void any associated balance, and delete the personal data in question. If you believe a minor has registered on the filslot platform, please contact us immediately at [email protected].

11. Amendments to This Policy

filslot may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. The updated Policy will be published at filslot.net/privacy-policy with a revised effective date. Where changes are material, filslot will notify registered Players via email to the address on record. Continued use of the filslot platform following the effective date of an updated Policy constitutes acceptance of the revised terms.

12. Contact and Data Protection Officer

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by filslot, please contact our Data Protection Officer:

Email: [email protected]
Platform: filslot.net
Jurisdiction: Republic of the Philippines

If you are not satisfied with filslot's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines through the NPC's official complaint procedures.